Step 1
The WIC participant or potentially eligible resident visits the client portal website, where a link to opt-in for text messaging can be found below the login credentials.
The following section describes the process WIC Participants will need to follow to enroll for the one-time-password (OTP) function to register for the Maryland Client Portal:
The WIC participant or potentially eligible resident visits the client portal website, where a link to opt-in for text messaging can be found below the login credentials.
By clicking the link, participants can review the detailed opt-in requirements and the steps involved in registering for the OTP function.
When the participant attempts to register for the portal, they can choose to verify their identity via text message or email. If they select text message, they must agree to opt in to proceed, as shown below. If the consent check box is not checked, the "Send Verification Code" button will be disabled.
On clicking the "Send Verification Code" button the participant will 2 text messages. The first message will be the introduction messsage (shown below) providing the participant the instructions to opt-out. The second message will be the OTP code.
"Welcome to Maryland Client Portal! You are receiving this message because you have agreed to opt in to the texting service. Please reply with 'STOP' to opt out."
If the WIC Participant replies with "STOP," the texting for the participant will be deactivated.
Users are able to view the privacy statement pertaining to their mobile information by clicking on the link shown in the image below.
This privacy policy outlines how GCOM Software LLC d/b/a/ Voyatek uses and protects the mobile number collected and stored by the WIC Client Portal for sending text messages. By using the WIC Client Portal, you are agreeing to the information described within this privacy policy.
Your privacy is important to us, and we take reasonable measures to protect the security of your information. Below are details of how we utilize your private information.
https://www.voyatek.com/contact/
Our texting campaign collects and uses your mobile number to provide you with a one-time password for account creation and registration.
By opting into the campaign, you voluntarily share your mobile phone number and may provide additional information through responses. You may opt out of receiving further text messages at any time by following the instructions included in each message.
This information will be used solely for the purpose of delivering messages relevant to this campaign. Your mobile number will be used for providing you with a one-time password for account creation and registration, and for no other purpose.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Your data will be shared with Twilio as the service provider responsible for sending the OTP via SMS. Twilio’s global privacy program is based on Binding Corporate Rules (BCRs), which serve as the code of conduct that governs the global processing of personal data. More information about Twilio’s privacy policy can be found at https://www.twilio.com/en-us/legal/privacy.
You have the right to access or update your personal data at any time. You can also request that we provide a copy of the data we hold about you, remove the data or limit how we use it. If you'd like to exercise any of these rights. contact us at https://www.voyatek.com/contact/. We’re committed to protecting your privacy and will respond to your request as soon as possible.